Limited Warranty

Last Updated: January 31, 2026

At Orielhome, we stand behind the quality of our products. This Limited Warranty outlines our commitment to addressing defects and issues that may arise with your purchase.

Warranty Coverage

We warrant that products purchased from Orielhome will be free from defects in materials and workmanship under normal use. This warranty applies to manufacturing defects and does not cover damage caused by misuse, accidents, improper care, or normal wear and tear.

Dead on Arrival (DOA) Claims

If you receive a product that is damaged, defective, or non-functional upon delivery, you must notify us within 48 hours of delivery to qualify for a DOA claim.

How to File a DOA Claim

To file a DOA claim, please contact us immediately with the following information:

Your order number

Description of the defect or damage

Clear photos showing the defect, damage, or issue

Photos of the product packaging (if applicable)

Contact us at:
Email: info@orielhome.com
Phone: +1 818-326-2094
Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)

Resolution Options

Upon verification of a valid warranty claim or DOA report, we will work with you to resolve the issue. Resolution options may include:

1. Replacement

We may send you a replacement product at no additional cost. If the exact item is no longer available, we may offer a comparable alternative.

2. Repair

For certain products, we may arrange for repair of the defective item. We will provide instructions for returning the product if repair is necessary.

3. Refund

If a replacement or repair is not feasible, we will issue a full refund to your original payment method, including the original shipping cost if the issue is due to our error.

4. Store Credit

In some cases, we may offer store credit as an alternative resolution option.

Return Shipping for Warranty Claims

If you need to return a defective or damaged product under warranty, we will provide a prepaid return shipping label or reimburse you for reasonable return shipping costs. You will not be responsible for return shipping costs for valid warranty claims.

What Is Not Covered

This Limited Warranty does not cover:

Damage caused by misuse, abuse, or improper handling

Normal wear and tear from regular use

Damage caused by accidents, drops, or impacts

Damage from improper cleaning, storage, or maintenance

Products that have been modified or altered

Cosmetic damage that does not affect functionality

Damage caused by natural disasters or acts of God

Warranty Period

The specific warranty period may vary by product. For products without a specified warranty period, our standard 30-day return policy applies. Please refer to your product documentation or contact us for specific warranty information.

Limitation of Liability

Our liability under this warranty is limited to repair, replacement, or refund of the defective product. We are not liable for any indirect, incidental, or consequential damages arising from product defects.

How to Contact Us

For warranty claims, DOA reports, or questions about product defects, please contact us:

Store name：Orielhome

Business address：2339 S 5th St Apt 2, Allentown, PA 18103, United States

Customer service phone: +1 818-326-2094

Customer service email: info@orielhome.com

Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)

We are committed to ensuring your satisfaction and will work diligently to resolve any issues with your purchase.